Shipping & Returns

 

Please Take Note

We suspended "Free Shipping" service since 1st May 2020.
Due to the Covid-19 pandemic worldwide, many cities / countries have been blocked out.

This result the reduce of airplanes servicing the cargo and passengers.
Packages delivered to customer has been much longer delay

The loss of packages has become common worldwide.

Due to "Free Shipping" is package shipped via unregistered air mail.it could not be tracked online.
The result, we get more customer complains about the delay in delivery and lost packages.

  

Shipping Information

 Web Site Wide and Worldwide Free Shipping

 Any purchase below the $10.00 mark attract a shipping cost of $3.00

With online purchases, buyers can choose from three different shipping options namely:

1.        Standard Air (Online Tracking)
2.        Free Shipping (No tracking number)  (Suspended)
3.        DHL Express / FedEx Express (Online Tracking)

 

Tracking Number

Once an order has been processed, you can view / print the order, and find the tracking number for your package in the user account. You should also get an email notification containing the tracking number as soon as your package is shipped.

 

Worldwide Free Shipping

All packages are sent out via Air Mail and are handled by either of Singapore Post, DHL, or GlobalMail. Orders that do not add up to $50.00 are sent out via Air Mail without a tracking number. Orders that are worth more than $50.00 are sent out via registered Air Mail and are assigned a tracking number.

 

Estimated Delivery Time After Package Has Been Shipped

Deliveries usually occur within 9-14 days in advance countries including the US, Germany, UK, Japan, New Zealand, Singapore, Australia, Finland, France, and many more.

 

Note: Deliveries can take up to 38 days for locations that are far from main cities. This applies to all countries.

 

Standard Air

The package is delivered via different courier services where suitable. Tracking number will be provided for online tracking. The estimated time of delivery ranges from 7-18 days after the package has been shipped.

 

 DHL Express

The package is shipped via DHL Express service. The tracking number for the package will be provided for tracking via the DHL Express website. The estimated time for delivery ranges between 5-7 days after the package has been shipped.

 

 Order Preparing

Orders usually take between 1-3 working days to be prepared for shipping.

 

 Customs Clearing and Tax/Duty

Door-to-door shipping is not a viable option in certain countries so the user might need to go old-fashioned and clear the order from the appropriate customs authority.

 The prices of every item and shipping fees on our website do not include any tax/duty charges that may be requested by the buyer residing country. Buyers may have to pay the tax/duty charges to the appropriate authorities before claiming their orders.

 

PcHub.com and its employees do not provide service information about tax and duty.

 

Return Policy

 

Restocking Policy

For any shipment(s) that are rejected or cannot be delivered due to the buyer:

1.        Providing an incorrect shipping address.
2.        Rejecting the packages because of additional tax/duty charges added by the customer's resident country customs authorities.

The shipping cost of sending the package back to us will be paid by the customer.

 

Return Policy –Money Back Guaranty

PcHub accepts all returned items provided they it is still in its pristine original condition at the time it was delivered to the buyer. Returns of this nature must be made within seven days from when the customer got a receipt of purchase on their order.

The Refund and Shipping Cost

The refund amount will take into consideration the costs of shipping the item to and from PcHub. The amount for shipping will be deducted from the balance of the purchased item. PcHub will then process the refund via the original payment method.

 

Cancellation Policy

 

Order cancellation by a customer.

All order cancellations should be requested by sending an email to sale2@pchub.com before the order is shipped out.

 

 Order Cancellation by Pchub.com

PcHub retains the right to cancel an order by sending an email notification to the customer as to the nature of the cancellation. 

 

Refund For the Order Canceled

A full refund will be sent within 48 hours from the customer cancel order request or after 72 hours if a customer fails to respond to PcHub’s clarification of credit card details.